Cookie Policy

Cookies are small text files that are stored on your device when you visit our platform. They help us provide you with a better trading experience by remembering your preferences and analyzing how you use our services. • Session Cookies: Temporary cookies that are deleted when you close your browser • Persistent Cookies: Remain on your device for a set period or until you delete them • First-Party Cookies: Set directly by CarbonLINQ for our platform functionality • Third-Party Cookies: Set by external services we use (analytics, payment processors, etc.) Cookies contain no personal information that can identify you directly, but they may store trading preferences, session data, and usage patterns to enhance your experience on our carbon credit trading platform.

CarbonLINQ uses different types of cookies to provide secure, personalized carbon credit trading services: • Authentication Cookies: Verify your identity and maintain secure login sessions • Security Cookies: Protect against fraud, unauthorized access, and security threats • Preference Cookies: Remember your language, currency, and dashboard settings • Trading Cookies: Store your portfolio views, favorite projects, and trading history preferences • Performance Cookies: Monitor platform performance and identify areas for improvement • Analytics Cookies: Understand user behavior to enhance our trading tools and features All cookies are used solely to improve your trading experience and platform functionality. We never sell cookie data to third parties or use it for purposes unrelated to our carbon trading services.

These cookies are necessary for our platform to function properly and cannot be disabled: • carbonlinq_session: Maintains your login session and authentication state • carbonlinq_security: Provides CSRF protection and prevents unauthorized access • carbonlinq_preferences: Stores essential user preferences like language and timezone • carbonlinq_trading_state: Maintains your trading session and order states • carbonlinq_compliance: Ensures regulatory compliance and KYC verification status Without these essential cookies, core features like account login, trade execution, portfolio management, and security protections would not function properly. These cookies contain no personal information and are automatically deleted when you log out or close your browser.

We use analytics cookies to understand how traders use our platform and improve our services: • Google Analytics: Tracks page views, user interactions, and platform performance • Hotjar: Records anonymized user sessions to identify usability issues • carbonlinq_analytics: Our own analytics system for trading behavior and feature usage • Performance Monitoring: Tracks API response times and system reliability These cookies help us: - Identify popular trading features and optimize user workflows - Detect and fix technical issues that affect trading performance - Understand market trends and user preferences for carbon credits - Improve our platform's speed, reliability, and user experience All analytics data is anonymized and used solely for platform improvement. You can disable these cookies without affecting core trading functionality.

These cookies enable enhanced features that improve your trading experience: • Dashboard Customization: Remember your preferred layout, widgets, and data views • Trading Preferences: Store your default order types, quantity preferences, and risk settings • Notification Settings: Maintain your alert preferences for price changes and market updates • Language and Localization: Remember your preferred language and regional settings • Theme Preferences: Store your chosen color scheme and display preferences • Recent Activities: Keep track of your recently viewed projects and trading history These cookies make your trading experience more personalized and efficient. While not strictly necessary for basic functionality, disabling them may limit some convenience features and require you to reconfigure your preferences each time you visit.

We work with trusted partners who may set cookies to provide essential services: • Payment Processors (Stripe, PayPal): Secure payment processing and fraud prevention • Identity Verification (Jumio, Onfido): KYC compliance and identity verification • Cloud Services (AWS, Cloudflare): Platform hosting, security, and performance optimization • Analytics Providers (Google Analytics): Platform usage analysis and optimization • Communication Tools (Intercom, Zendesk): Customer support and help center functionality Third-party cookies are governed by the respective privacy policies of these service providers. We carefully select partners who meet our security and privacy standards. You can manage third-party cookies through your browser settings or our cookie preference center.

You have control over which cookies you accept on our platform: • Cookie Preference Center: Access detailed settings to enable/disable specific cookie categories • Browser Settings: Configure your browser to block or delete cookies automatically • Granular Control: Choose which third-party services can set cookies on your device • Regular Reviews: Update your preferences anytime through your account settings Please note: - Disabling essential cookies will prevent you from using core trading features - Some functionality may be limited if you disable functional cookies - Analytics cookies help us improve the platform for all users - You can change your preferences at any time without affecting your account For questions about cookies or to request deletion of stored cookie data, contact our privacy team at [email protected].